Coordinator Role Description

Part time 8 hours/week at £13.45 per hour

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Gateway Sidmouth is a small, friendly, and enthusiastic charity that has a dedicated group of volunteers and trustees. It was registered as a charity (no. 1203423) in June 2023 having started as a community-based response to an identified need to help those facing homelessness. Its mission is to provide information and practical support to the homeless or those facing homelessness in the Sid Valley area (EX10 postcode). It does not include providing emergency support to people. Our work includes:

 

• Volunteers meeting clients and potential clients – currently at the YMCA Café, Mill Street, Sidmouth on Friday mornings 10.30-12.30pm or other mutually convenient locations as needed;

• Outreach work undertaken by some volunteers to find and check on clients sleeping rough;

• Participation in local ad hoc meetings with other agencies working with and supporting the homeless; and

• Fundraising through local supportive charities.

 

We hope that the appointee will have the experience to fulfil the job description and skill set described below but training and support will be provided where necessary. A trustee will act as a point of contact for the post holder providing support and guidance as needed. The interaction with the trustee point of contact is flexible and responsive but will include, as a minimum, fixed telephone or face-to-face meetings on a monthly basis for the first 6 months of the appointment.

 

Role description

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The coordinator will undertake a range of administrative and outreach tasks to facilitate the smooth running of the charity, liaising with the volunteers and trustees as necessary.

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The coordinator will:

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• Liaise with the volunteers to ensure that the rota of volunteers meets the hours of operation as far as is practical

• Confirm that the relevant safeguarding policies are being followed and are effective

• Ensure that the office is stocked with stationery and supplies to enable the volunteers to have supplies of forms and stationery as needed

• Monitor and control use of the operational mobile phone

• Monitor the use of the petty cash and request top-ups as needed

• Monitor the use of the website and update it with current news

• Support the recruitment of volunteers including:

  • Placing recruitment notices with organisations

  • Requesting references

  • Liaising with the trustee for safeguarding to enable DBS checks

  • Inducting new volunteers

  • Ordering clothing for new volunteers

• Audit client records to confirm their completeness and liaise with volunteers to ensure that they understand what is needed when completing client records

• Monitor the use of the Google drive to ensure that the filing system is maintained in good order

• Respond / forward Gateway emails to the most appropriate person, so ensuring a timely response

• Liaise with local organisations that support the work of Gateway to maintain good relationships

• On an occasional basis, provide support to volunteers when they are on their own seeing clients

• Liaise with the Chair and trustees as required

• Undertake any reasonable additional requests made by the trustees

Knowledge, skills and experience
 

We are looking to appoint someone with energy, enthusiasm and empathy for the homeless and those facing homelessness. 

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The post holder will:

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• Have good organisational skills and be confident using basic IT packages

• Demonstrate good interpersonal skills

• Communicate well using technology and face-to-face

• Be a good ambassador for the charity

• Be committed to equality, diversity and inclusion

• Maintain confidentiality and keep all client information safely

This role is subject to satisfactory references and DBS check.

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To express your interest in the role please email: Robert McIlwraith. robert@gateway-sidmouth.co.uk